Support
Answers for the line.
Everything from getting your crew in the door to what happens when a card fails mid-service.
Getting started
How do my staff get in?
There is one way in. The owner starts the kitchen from the Dashboard and gets a Kitchen Code. Staff open the join link (yourkitchen.link/join?code=XXXX) or tap Join a Kitchen, sign in, and type their name. A manager approves them from the Team page. They never pick their own role or station.
Do cooks and servers pay?
No. Only the restaurant account pays. Every person and every extra device joins free with the Kitchen Code.
How do I put the app on a phone or tablet?
Open the app in the browser, tap Share, then Add to Home Screen. It opens full screen like an app and keeps the screen awake on station pages.
Team and roles
Who can change stations and menus?
The owner, and any role the owner allows. Roles are Owner, Manager, Assistant Manager, Shift Lead and Staff. The owner sets exactly what each role can do — for example managers can rebuild stations while shift leads can only sign someone off a station.
Someone left. How do I remove them?
Team page, open the person, Remove. They lose the kitchen immediately on every device and the seat frees up.
Stations
How do I build a station?
Stations page, Add Station, then pick a preset — fry station, grill, sauté, salad, pass, dish and more — or start blank. Every preset drops in real working equipment you can add to, rename, duplicate or remove.
Can the station look like my actual line?
Yes. Open the station and turn on the layout. Arrange mode lets a manager drag and resize each piece of equipment so the screen matches the real bench — fryer baskets, oven racks, burners, cold-well pans. Tapping a piece opens its working zone.
Two people on one station?
Never. A station is claimed by one device. Authorised roles can sign someone off; Expo can only be released by the person on Expo.
Expo and alerts
How do serve and hold work?
When food is up it lands on the Expo board. Expo taps Serve or Hold and the station gets a full-screen prompt. The cook answers Heard, 1, 2 or 3 minutes — with the microphone on they can just say it. Expo's card updates in place with a live countdown.
The alarm keeps sounding.
The speaker icon at the top of every page mutes station and expo alarms on that device. The microphone icon next to it turns voice replies on and off.
Menus
Can I upload my menu?
Yes. Menu page, Import — add photos or a file and the app reads the items, prices and ingredients, shows you a preview, and adds what you approve. Nothing is assigned to a station until you assign it.
Late-night or brunch menu?
Menus are batches. Each one has a settings panel where you name it, switch it on or off, or give it days and times so it swaps itself automatically.
Billing
What is a seat?
One approved person. Devices are unlimited. If you approve 12 people you need Team 20.
How do I cancel or change plan?
Billing page, Manage billing. Cancelling keeps your kitchen live through the period you already paid for. Plan changes apply at the next renewal, with no part-month charges.
My payment failed and the kitchen stopped.
A failed payment pauses hosting straight away. Update the card from Billing and the kitchen comes straight back with all your stations and menus intact.